Attracting visitors and generating leads is only half the battle – the real growth happens in what you do with those leads after they arrive. Most Thai businesses lose potential customers simply because there is no system in place to follow up consistently, nurture interest over time, and convert enquiries into sales. Gorkha Tech’s Marketing Automation and CRM service builds the intelligent systems that do this for you – automatically – so no lead is ever lost, no follow-up is ever missed, and your team can focus on closing deals rather than chasing them.
Stop losing leads to slow follow-ups – Gorkha Tech builds automated marketing systems that nurture every prospect, personalise every touchpoint, and convert more customers on autopilot
Research shows that businesses that follow up with a lead within the first five minutes are nine times more likely to convert them than those who wait even an hour. Yet the majority of Thai SMEs follow up manually – if at all. Marketing automation changes this completely. We design and build automated workflows that respond to leads instantly, send the right message at the right time, segment your audience by behaviour and interest, and keep your pipeline moving – whether your team is in the office or not. Combined with a well-structured CRM, you get complete visibility of every customer relationship and every revenue opportunity in your business.
What Our Marketing Automation & CRM Service Includes
We design, build, and manage end-to-end automation systems tailored to your business – connecting your marketing, sales, and customer service into one intelligent, revenue-generating engine:
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CRM setup and configuration : we implement and customise a CRM system suited to your business size and sales process, giving your team a single, organised view of every lead, client, and opportunity
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Lead capture automation : we connect your website forms, Facebook Lead Ads, LINE OA, and landing pages to your CRM so every new enquiry is captured instantly and automatically assigned to the right team member
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Automated email sequences : we build personalised email nurture campaigns that send the right message to the right person at the right stage of their buying journey - from first enquiry to repeat purchase
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LINE messaging automation : we set up automated LINE OA responses, broadcast messages, and segmented campaigns to engage your Thai audience on their preferred platform
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Lead scoring and segmentation : we configure intelligent scoring systems that rank leads by their likelihood to convert, so your sales team always knows who to prioritise
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Sales pipeline management : we structure your CRM pipeline to match your actual sales process, with automated reminders, task assignments, and stage-based follow-up sequences
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Re-engagement campaigns : we build automated campaigns that reconnect with cold leads, past customers, and inactive contacts - recovering revenue that would otherwise be permanently lost
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Customer retention workflows : we create post-purchase automation that delivers onboarding sequences, review requests, upsell offers, and loyalty communications to keep customers coming back
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Reporting and pipeline analytics : you get full visibility of your lead flow, conversion rates, revenue pipeline, and automation performance - so you always know exactly where your business stands
Marketing automation works best when it is seamlessly connected to every other part of your digital presence. At Gorkha Tech, we integrate your CRM and automation workflows directly with your website, Google Ads, Meta Ads, social media, email, and LINE OA – creating a unified system where every lead source feeds into a single pipeline and every customer interaction is tracked and acted upon. This connected approach means you spend less time managing disconnected tools and more time growing your business with data you can actually trust.
For businesses in Thailand, marketing automation needs to account for the local communication landscape. Thai customers expect fast responses – often through LINE rather than email – and communicate in ways that differ significantly from Western markets. Our automation systems are built with this in mind. We incorporate LINE OA automation alongside email, SMS, and WhatsApp workflows, ensuring your follow-up reaches customers through the channels they actually use and respond to. The result is faster response times, higher engagement rates, and more conversions from the same volume of leads.
Businesses that implement marketing automation with Gorkha Tech typically see lead response time drop from hours to seconds, sales team productivity increase significantly as manual tasks are eliminated, and lead-to-customer conversion rates improve by an average of 25% within the first 90 days. Whether you are a small business looking to set up your first CRM, or a growing company ready to build a full automation ecosystem, we build the system around your goals – and train your team to use it confidently from day one.
How Our Marketing Automation System Works
From the moment a lead enters your funnel to the moment they become a loyal returning customer – here is how our automation system works for your business:
